Michael On Security

If your IT operations team does not have a document library, I suggest you create one right now.  As mentioned earlier, it defines everything you do and takes very little investment to get started.  Install a wiki, make sure it is being backed up, and you are ready to start.

So how do you organize everything?

I’m one who hates complication, and try to stamp it out whenever I confront (or create) it.  Your front page of your library should contain links to all of your documents.  Don’t spread them out and hide them on separate pages - it just makes it harder to find the right one.  If you make it difficult, people stop using it.  We all know this from experience.

I recommend creating a heading for each service that you provide (Active Directory, DHCP, DNS, FogBugz On Demand, etc, etc), and then bullet point your policies and procedures below.  The first item under each heading can be the general policy for that service, and then order the other documents alphabetically.

Do not worry about getting it right the first time.  You probably won’t.  Since you’re storing this all in a wiki, you can easily refactor as things change.

All of this may sound simple and trite, but again, just make sure you have it in place.  If you aren’t writing it down, then you’re not doing a good job.